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Lost the account help

Discussion in 'Toram Online In Game Issues / Device Support' started by Martian Mango, Jan 7, 2018.

  1. Martian Mango

    Martian Mango New Member

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    MartianM
    I kind of Had to reinstall The game . So i had login again. Now I am not being able to login Into my previous one . Can Anybody help me.
     
  2. Ferrenia

    Ferrenia Well-Known Member

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    First case, have you tried to submit your account to Asobimo account?
    If you are not sure, well, check this link:
    http://blog.toram.jp/en-about-asobimo-account/

    If you had done it, follow procedure in website/ that link to receive back your account. If not, sadly, you need a new account from scratch.

    So little chance, contact asobimo. But it most likely never happened
     
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  3. Martian Mango

    Martian Mango New Member

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    I didn't connect it to Asobimo but I did connect it to Google. But still can't access it.
     
  4. Ferrenia

    Ferrenia Well-Known Member

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  5. kariin

    kariin Patience is a Virtue Staff Member MODERATOR Super Likable Elite Member Wiki Contributor Epic Member

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    contact asobimo directly - http://en.toram.jp/contact
    a guildie of mine had the same issue n they helped her get her acct back.
     
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  6. mysterykeris

    mysterykeris New Member

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    Hi, can help me too, i still can play, just i forget email n password. I also not login yet....when submit it said already submit. what should i do.
     
  7. Ferrenia

    Ferrenia Well-Known Member

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    Forget password still possible as long as you own email. If not, it's your mistake
     
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  8. Naganabum

    Naganabum New Member

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    Raruko
    i forgot my email too but remember my ingame name level and transaction i made for orb is there a way i can recover my profile
     
  9. Naim

    Naim Well-Known Member

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    they cannot do anything, i already tell rhem about this last year, RIP for both of us
     
  10. Ferrenia

    Ferrenia Well-Known Member

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    Without a proper explanation, they unable to proceed more. In example, you need your secret identity, even email that only you that know about it.
    If you haven't then, they will unable.

    Lemme give simple explanations
    Some of your friend doing claim about your account and said that your account lost password and email.
    If the developer team accepted it, your account turned into them, right?
    Now thinking of that case happened with another people or player (you are not alone)
    Lot of people / player lost their account or being stolen by someone. That will be horrible thing to have.

    So as long as you lost email too, you unable to get it back.
    Thinking of it as passport or personal identity. As you lost it, the higher risk you will encounter the jail, and deportations.
     
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  11. Naim

    Naim Well-Known Member

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    Before we need to submit the aso acc all of us used auto log in via gameplay
    Example 1, if u play from 2016-2017 before the new update that ask us to remember acc , i can say here 98% of us will not even bother to remember out own alt/ banker email, we just need to remember our pass.

    Example 2,almost at the end of / before aso apply the new pass ur phone broke....and u dont event make backup of google play acc for ur pj or alt, u can say here not many of us have black book that write all their email and pass one by one ( coz we naver expect the phone to broke)

    Example 3: if u say u know rhe char name to aso, and ask them to just give the email (they still cannot give it),the problem here is some of us know our own pass not our own pj /alt /banker email
     

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