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Stuck at Logging in...

Discussion in 'Toram Online In Game Issues / Device Support' started by Izaq, May 2, 2017.

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  1. Izaq

    Izaq Active Member

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    zaqubels
    I can't view the image. I'll be sending it to Smart.
     
  2. Bulbolic

    Bulbolic Member

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    It's also my problem. I'm stuck on logging-in. Btw, r u using samsung galaxy?
     
  3. Izaq

    Izaq Active Member

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    As of now, I still can't log in. I think it's Smart's network which they have yet to fix. No, I'm not using a Samsung Galaxy. I talked to Smart about it but they did not give any responses aside from telling me to uninstall and reinstall the app (which I've done already).
     
  4. Bulbolic

    Bulbolic Member

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    I'
    I'm also using smart LTE but how come i can watch youtube videos if my problem is my service provider?
     
  5. Izaq

    Izaq Active Member

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    Good question. I have the exact same problem since I can use my internet for anything except Toram. A friend who has the same problem tried using different network and logged in successfully but couldn't log in again after going back to using Smart.
     
  6. mkljhn

    mkljhn Member

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    I also have the same problem and I would like to know what(which) network works.
     
  7. Bulbolic

    Bulbolic Member

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    I think the only solution to our problem is to quit playing toram.
     
  8. Izaq

    Izaq Active Member

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    Sorry, not gonna do that. I'm in contact with a friend who works at Smart.
     
  9. Izaq

    Izaq Active Member

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    Globe is working so far, try that.
     
  10. Izaq

    Izaq Active Member

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    28 hours and counting... Still no update on how this'll be fixed... :confused:
     
  11. Bulbolic

    Bulbolic Member

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    Is it true that globe really works?
     
  12. Bernabe

    Bernabe Active Member

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    use globe temporary to log in. i think smart blocks ICMP or whats so called protocol that toram uses. i cant ping anymore with teminal emulator nor use vpn and it starting to affect my other online application.[Edit] prediction on what networks are affected in this issue. networks are: smart, tnt, sun and most of all their parent company PLDT
     
    Last edited: May 4, 2017
  13. Arnold31

    Arnold31 New Member

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    Same issue here. Even I got a fast network connection .. After I cant log in, I just download an episode of an anime then, boom. I downloaded it but can't play .. Hmm cpnfused.
     
  14. Izaq

    Izaq Active Member

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    I'm still waiting for updates with Smart. I'll tell them what you told me, thanks!!
     
  15. Bulbolic

    Bulbolic Member

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    Is there any updates in smart regarding at logging-in issue?
     
  16. Izaq

    Izaq Active Member

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    I suggest you send a ticket to Toram requesting for them to contact Smart because Smart doesn't wanna cooperate. That way, I have people supporting my request to fix the connection between Toram's Server and Smart's server.
     
  17. Bernabe

    Bernabe Active Member

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    hmm.. good idea.
     
  18. Izaq

    Izaq Active Member

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    UPDATE: There are no follow-ups from Smart or Toram regarding the log-in issue. It has been over 48 hours. I still cannot log in. As of now, there have been no attempts from Smart to fix the problem. It is reported that it is happening with other games as well.

    EDIT: Stuck at "Logging in" and at the same time. Some players are saying that using VPNs have worked for them to get past the Logging in page when you boot the game. However, you cannot even connect to a VPN right now either.
     
  19. mkljhn

    mkljhn Member

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    Well I'm not using Smart...I think
     
  20. mkljhn

    mkljhn Member

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    This's my device's info, idk if there is any similarity to your devices
     

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