Lost all my characters

So i thought i'd play Toram again, since it's been a while, but when i logged in, it couldn't find any of my characters. and i had 3 even, a bunch of orbs, costumes, and now everything's gone. i tried logging into other accounts, if by chance i got the wrong one, but i only found an account on one of my emails other than the one i logged into, and that had a completely different character on it. i reached out to the support, but they took it as if i couldn't log in to my account. again, i can log into it, i just don't have my characters. last time i played around july or august this year, and maybe even in september, so the 180 days couldn't have passed yet. i tried everything, i'm lost. i don't know what to do at this point. if anyone knows anything, please help me...

 

did you register an asobimo account and link it with your toram data?
if not, all your progress gets deleted when you clear the data from from your device.

 

did you logged using google account before?
if that's the case, there's nothing you can do now

 

I can't imagine the feeling of starting over from scratch. ^_^

 

yes guys, i'm sorry i didn't make it obvious enough, but i did indeed have an asobimo account linked to it. i wouldn't be surprised about my characters being gone if it wasn't linked. so yes, i do have an asobimo account

 

no, never. i barely even had any friends or anyone i really knew well on toram, so there'd be no one to share it with. I only ever gave it out to the support, cause they specifically asked me to, but they only asked for my email

 

are you sure you logged into your account and did not just create a new account with the same name?
(unused accounts get their names removed, so others can use the names)

 

No, i didn't create anything. i just simply pressed ,,Login" then logged into my account. but it had no characters. i can share screenshots if you need further proof

 

well if there is nothing left ,then you just need to restart everything again, i guess... the more faster you start the more fast you will grow again ... btw which server are you from? and tbh you're issue is kinda hard to belief ... without typing "delete" one actually can't erase a character in toram ...

 

that's exactly what i'm saying! i didn't delete ANYTHING, i just simply uninstalled the app, and now i logged in again, and my characters are just all gone. nothing left. no matter what i do. i tried transferring it over to my SD card, to see if maybe that has the account data on it, cleared the app data several times, even tried checking all of my emails if by chance i just linked it to another one, but i found nothing.

no, i can clearly remember being logged in, and i'm pretty sure it's properly linked, cause toram support helped me get it back when i couldn't link it to an asobimo account before google login was discontinued. i made especially sure i linked it this time. and i even reinstalled the app many times after that, and it was working then.

 

no, it was around march of 2018. and my characters weren't deleted during the rollback, my main was just reduced a few levels, and my newly created one was completely gone, since it was new, but i recreated him, and all was good again. then later on i created a third character aswell.

 

no, i never received anything like that. i'll also try and ask my guild to check if i'm still in the guild... i can't think of anything else anymore. why would all my characters just magically disappear...? especially because i never gave away my account info to anyone

 

yes, i did that many times already. I could still try changing the password, but i don't think it's gonna help much. but oh well, couldn't hurt to try i guess...

 

Email Asobimo with names of your chars etc. They will let you know if the account etc still exists + also put in what you think the email address should be. Hopefully you can locate an old email from them proving it is yours.

This is what I had to do. I didn't realize I had linked it to another account.

 

yeah, i reached out to them, still waiting for their reply and only hoping for a miracle at this point. if all else fails, i still have an old account i somehow actually managed to link to an asobimo account (even if i can't remember ever doing that). it still has some orbs on it that every account got after the rollback, so i may be able to do something with it. but i don't wanna give up on my account if there's even a slight chance i can save it.