Repeated ATK Drop Bug After Reaching 1000 Base Damage

Good evening, everyone
I've been experiencing a very frustating bug over the past few days while playing Toram Online. It all started around level 50, when my base ATK suddenly dropped by about 300 points without any changes to my stats or equipment. I contacted support, but never received a reply. Strangely, the damage eventually returned on its own.

However, the issues kept repeating. Every time my base ATK reached 1000 or more (especially around levels 70 to 100). it would suddenly reset back to 940. This isn't just a virtual glitch -- The actual damage I deal also drops significantly. Each time I rebuild my stats and gear to pass 1000 ATK again, the same thing happens: my damage gets reduced back to 940, and I deal far less damage to bosses.

At this point, I'm unsure how much damage I should be doing based on my level and stats, but I can clearly see that bosses are getting harder to kill and my performance keeps dropping. The support system hasn't helped so far, so I wanted to ask here:
Has anyone else experienced this issue, and is there a known fix?

Thanks for your time and help!!

 

Make sure you check your character status.
- Food buffs
- Skill buffs
- Skill passives
- Consumables
These affect the displayed stats.