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Can't pass log in screen

Discussion in 'Toram Online In Game Issues / Device Support' started by Szanyo, Jun 3, 2020.

  1. Szanyo

    Szanyo New Member

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    Winry
    I can't pass the log in screen, for over a month or more now... It stucks and stays at "Logging in..." forever... I reinstalled the game a lot times, tried other device, mobile data, everything... I even tried vpn, it didn't work neither, just almost lost my account... Can someone help me what to do?
     
  2. kariin

    kariin Patience is a Virtue Staff Member MODERATOR Super Likable Elite Member Wiki Contributor Epic Member

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    could be device doesn't meet requirements or your internet not good enough...
    do u get an error msg? or does the game freeze at login screen, does your green bar move at all?
     
  3. WindSlash

    WindSlash Guardian Angel of Picos Elite Member

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    This might be a case of a suspicious login was detected. Check your email, and you should get an email from Asobimo with a link that will authenticate your device to login. I hope this helps.
     
  4. The Lost One

    The Lost One THOT BEGONE AGENT Elite Member

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    they updated their app, check it out.
     
  5. Szanyo

    Szanyo New Member

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    I dont get error messages. Also, its not the login screen where the potum is jumping around, its the one, where it says "initializing" and the other stff

    I alrdy tried to log in with vpn, it made the suspicious login, but i could fix it, but its stuck at the same place again
     
    Last edited by a moderator: Jun 12, 2020
  6. WindSlash

    WindSlash Guardian Angel of Picos Elite Member

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    There is only one other thing left i think you can do. Backup any pics, vids, and essential files from your device to some internet hosting sites(i recommend google drive), and delete said pics, vids, files from your device. You might have run out of memory
     
  7. Szanyo

    Szanyo New Member

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    Winry
    I also tried on other device, there was over 2 GB free place and still didnt run and had the same problem... I saw somewhere saying it's maybe my wifi company, and that has a big chance, since my sister isnt able to log in neither and has the same problem.
     

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