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ACCOUNT SUSPENDED - PLEASE HELP ME

Discussion in 'Toram Online In Game Issues / Device Support' started by zellkon, Jul 22, 2019.

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  1. zellkon

    zellkon New Member

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    zellkon
    Hello TORAM,
    My name is Nguyen I have your Toram game. But I can't access the game anymore.
    Error displayed in the game: Account Suspended with Inquiry ID: 67250
    My information:
    -Account name : zellkon
    -Email login : (can't drop email here)
    -Country : TP Ho Chi Minh Viet Nam
    Can you tell me why my account is suspended?
    Because I played this game for a long time. I know the law and do not violate any laws in the terms. I played this game on my Nokia phone TA-1021 when I went out and on NOX emulated when I was at home. While playing I have streamed the game on youtube, this may be proof that I'm not breaking the law. Below is the link to my game stream:
    (can't drop link here)
    I installed the game from CHPLAY and I used 2 or 3 times to buy ORBs from my account. Please review me for help because this is my last passion for this game. It is my childhood. Although I am currently 24 and working in software engineering, I still like and support your game.
    I tried to contact support but I did not receive a response.
    Please help me !
    Thanks TORAM.
     

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  2. Red_Fox

    Red_Fox Master of the Ninja Kittens Elite Member Epic Member

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    this is a fanmade forum and in no way associated with Asobimo.

    you can contact the customer support here: http://en.toram.jp/contact/
    there's a red button at the bottom.
    don't forget to add your Inquiry ID.
     
  3. zellkon

    zellkon New Member

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    I tried but Toram did not answer. I use NOX to play on a PC but it doesn't violate the rules of the game
     
  4. Pregnant

    Pregnant Well-Known Member

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    That's sad... This must be something to do with updated security system by asobimo. I don't know if now aosbimo sees NOX users as violating the rules (or maybe I'm just being paranoid). When did you last able to login into your account?
    Btw, requesting for a refund in orb purchase is 100% guaratneed for yoiu to get banned too. I just hope it wasn't your case and lean more to using NOX.
     
  5. Lynxia

    Lynxia Agile Dual Wielder Elite Member

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    My account is fine but seeing things like this is just giving me more of a reason not to to even return back to Toram. Banning an account and then don't reply to the person that is wondering why just show how incompetent this company is.
     
  6. Jbazt

    Jbazt Into the Forsaken Realm of Consciousness Elite Member

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    They gave you an " Inquiry ID: 67250 " im definitely sure if you ask them that Inquiry ID: 67250 they can easily reply to you about your violation.

    But i just wonder, why would one choose to play on a PC when playing the game in a phone is way more better to control and more portable?
     
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  7. -bRyAn-

    -bRyAn- Well-Known Member

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    Ur PC won't be in low bat. unlike ur phone.
     
  8. Jbazt

    Jbazt Into the Forsaken Realm of Consciousness Elite Member

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