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Confirmed Issues :: 3/7/19

Discussion in 'Toram Online News & Announcements' started by kariin, Mar 7, 2019.

  1. kariin

    kariin Patience is a Virtue Staff Member MODERATOR Super Likable Elite Member Wiki Contributor Epic Member

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    2019-03-07

    [EDIT:3/7 4:00 PM(JST)]Confirmed Issues



    Thank you for always playing Toram Online.

    This is an announcement regarding the connection error which is occurring since Saturday, March 2 at 1:48 AM (JST/GMT+9).

    We have confirmed a serious damage to some character databases due to this error.

    Currently, we are reconfiguring as much data as possible from our backup and restoring character data to our new server.

    The system is estimated to recover from this issue after March 12.

    Since this system error was not caused by a cyberattack nor computer viruses, there is no information leakage.

    We deeply apologize for the inconvenience to all our of loyal players who are still looking forward to our system to be fully recovered.

    We will update you as soon as there is any progress.

    2019-03-07

    Regarding Login Error and System Recovery



    Thank you for always playing Toram Online.

    This is an announcement about the login error that is currently occurring and system recovery.

    Error Time

    Saturday, 3/2/2019 at 1:48 AM (JST/GMT+9)

    Impact

    Unable to log into game.

    Cause of Error

    Serious damage to some character databases.

    Expected Recovery Date

    After March 12, 2019 (Tuesday)

    Compensation

    The method and time of delivery will be announced once the normal service is resumed.


    Since this system error was not caused by a cyberattack nor computer viruses, there is no information leakage.

    We deeply apologize for the inconvenience to all our of loyal players who are still looking forward to our system to be fully recovered.

    We will update you as soon as there is any progress.
     
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  2. vanilla_

    vanilla_ Well-Known Member

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    So that mean we have to wait longer than 12 march? "After 12 march" such a vague word
     
  3. - Moriko-

    - Moriko- Member

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    Hi Kariin! (^-^)/ Thanks you very much for update! I was just thinking of you. hope my char isn't missing an eyeball or something like that. Gives me chills just thinking what kind of char damage they are talking about (((>.<))
     
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  4. Sakuraid

    Sakuraid Twitch: Sakuraid Elite Member

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    If one doesn't mind starting from the beginning just to play, creating a new account in the Japanese servers is the way.
    ^^^^kinda rhymes^^^^

    Man it feels like it has been forever since I last attached media to a post.
     
  5. Dziara

    Dziara New Member

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    By all
     
  6. D.drop

    D.drop Active Member

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    Serious damage to character database....
    Im scared!
     
  7. Wolfen

    Wolfen Member

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    ...so even if the 12th arrives, it doesn't mean the game will be back by that day. This saddens me but as long as the game comes back, this does cheer me up slightly. I not sure if there can be any more clarification on what kinds of data got lost most? ...Well, anyway...if it turns out to be avatar items bought from some point or another...I hope there is a way to recover that kind of data since I am pretty sure many spent money at some point for Avatar items or heck even just a simple item related to drops, exp, crafting, or something. Hmm..well since the post says "some" character databases and not all...maybe my stuff isn't affected. I can hope for that.
     
  8. Stray_Love

    Stray_Love Well-Known Member

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    how the heck would one even get to do that?? lol. ive seen no way to do.
     
  9. Stray_Love

    Stray_Love Well-Known Member

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    tyvm kariin for the update. now to wait.
     
  10. Sakuraid

    Sakuraid Twitch: Sakuraid Elite Member

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    Erase the toram cache make another Gmail account as main on your phone and then follow the steps above. ;) idk iOS but I think that should be it on android. If you can't change main Google account then just create a new user on your phone if you have Android 8 and higher. It is as easy as THAT!
     
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  11. rizzmonster

    rizzmonster Member

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    you know what would be fun. if asobimo wrote this server outage into the story about how the mysterious black crystals used some sort of mysterious magic and put all of the land in a stasis lock. but little did the crystal monster know that there was a small group of fierce warriors that had traveled outside the area of influence and thus were unaffected by the stasis lock freeze. these warriors fought their way back into the city and then vanquished the beast but little did they know that was only half of the monster's abilities. upon freeing the land and vanquishing many dark beasts they realized they had somehow gone into the past and are now stuck back in time. with this they can use their knowledge of the beasts and monsters and prepare for their arrival preventing the calamity from happening again.
     
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  12. Stray_Love

    Stray_Love Well-Known Member

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    I absolutely love your imagination. Lol. Make a great story combining it with torams current story somehow.
     
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  13. rizzmonster

    rizzmonster Member

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    thank you ^.^

    the staff would have to expand on it a bit but I figure it would make the transition a little more enjoyable than simply losing a couple months of game progress.

    I wonder if we get free orbs out of this. I really wanna buy more box space at sololo
     
  14. Stray_Love

    Stray_Love Well-Known Member

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    Ikr. Same here. Seems my storage always needs expanding. Lol. and yw.
     
  15. Lucifere

    Lucifere Angel of Rebellion Elite Member

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    Its all Venena plan xD
     

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