lack of communication

Is anyone else reporting hackers, or people hacking your account and torams support team do nothing, my account was hacked about 2 weeks ago and i emailed them twice, do i need to send it in Japanese text or something but i lost $150 in orbs thought the play time of the game aswell as ever cosmetic item i had, and all my spina, i know who the hacker is he is and they left me in their guild but ive reached out multiple times to the support team for this.

 

Sorry to hear this. But can you give us more details? You said u knew who the hacker was? Did you voluntarily gave him/her your account details?
Because if you do...
1.3. ASOBIMO is not liable for any damages or losses caused by third parties illegal usage of Members registered information except in case of intent or gross negligence.
I think thats a third party?

 

no i didnt give them any information, i got off after farming york to spend time with girlfriend and when i got back on everything was gone, but i have a few people that may be behind it, these people made me leave my guild and join theirs, the people being Code 016, Drago_s, and uzuriel and the clan the people are in is Arcnologia Sekai

 

Is this what u think behind it happens to have your account's login credentials? I suggest refrain from dragging ign/guild coz you not sure yet wether they did it.
Would you happen to use any softwares like easy spina generators from YouTube or other links? They could be fake and just phishing software.
Would happen to try to use mods? Because app editors have a slightly programing background that understands the code. They could mod an app and could add a line, code, statements that will forward account credentials to their dedicated online server database.

 

no i dont use a easy spina generator, i like to farm legit lets me hangout with my guild & friends , and the only form of software i use is a mobile simulator on my laptop so i can play on pc

 

Did you download the virtual machine (emulator) from an official site? Or was given by them? It could be a moded emulator as well.
There's many more details u not telling us. U got hacked but are u still able to login using your credentials? Or you cant use your password anymore?

 

it was off a official site, blue stacks to be exact and yes i'm able to get on just after i lost everything, what details do you need, i made sure the emulator wasnt modded so i cant get banned on any game when i first got it

 

Because mostly hacked account are changed. So if u still can login it means someone able to login to your account that knows your credentials? You said "but i have a few people that may be behind it" meaning you have multiple suspects who could deleted your stuffs or used the orbs in account.
I will ask you again. Do you voluntarily provide these "FEW PEOPLE" with your account's login information?

 

no i didnt, i really wouldnt wanna give my info to anyone, seems like a dumb idea in the first place to give it to anyone

 

So whats your basis THESE FEW PEOPLE are behind it then? They ganging up hate on you wont make your orbs disappear like its black magic
Yo complain you lost $150 of orbs. You can check your purchased history how that orbs was used. And try to recall maybe you git drunk/stoned last night and accidentally used it for something. Happened to me i used orbs im saving for reset book by purchasing avatar pack.
Or used it to get the top of the line bikini san avatars!

 

Tbh, asobimo will not care about your situation because it is clearly stated on their TOS. I don't see any reason this would happen unless you used 3rd party apps, give your account credentials or the hacker itself is pretty dang good which makes me question why would someone do something ridiculous just to messed up an accoun. If ever I have skills just like that fcking hacker, I'd rather crack a bank account than this stupid game acc believe me.

 

Already dreading coming here ugh...
Yes it's possible to get hacked without giving your login info directly. This can be done by phishing, malware, going directly to the infamously weak toram servers, etc.

Yes asobimo does indeed suck eggs in regards to support

And yes it's still possible to retain your login info after an attack. Unless your email shared the same password...

If repeat occurrences are still happening, can try using a complicated login, vpn, proxies, ign change, and whatever anti-hacker defense systems there are. Will halt most low lvl hackers x.x Or revenge... that would also work.

And I also agree with not dropping names til have concrete proof. Not doubting your claims but yeah... slander can ruin lives. Know exactly why there would be a motive in doing so?

And on a closing note I am very sorry for your loss of data. Can still try to report and maybe they'll get to it? Make sure your account is safe and avoid contact with scums. This includes direct communication via whisper or mail. Yup it's possible to get attacked just like that. Blame the shitty security and community. Blaming always makes things easier especially when it's true~

Now to remove myself of this dark, disgusting, lonely place.
Man I miss year of the rooster... better times

 

Probably phishing (You don't visit those web that grant you 999 orb right?)
Or Remote access tool (Pretty much hacker can log in your phone discreetly from distance)
Lastly, Keylogger (Record every click and types)

Either way, Asobimo support is crapsack
They don't give any dam about players except the JP user

 

I don't know why so many people hate asobimo support, so far they reply all my email within 2~3 working days and I'm using a very broken English to send them.
If you all really so hate their support team and developer, then just leave.

Mobile simulator consider as a Illegal software because it's may consist unauthorize access by the creator. They already mention all the software not download directly from the google play or apple store is consider illegal, and they wont take responsible if you do that. Sharing account also consider violet the policy.

So far the only ways can so called "hack" the user account is thru the third party software to record down your login account and passwords, if you using mobile or tablet to play basically they can't get your password because mobile user is seldom login and logout the game account. Facebook or any social media like discord or bla bla bla also can be the reason because it's contain your email address and some limited personal data, and most people like to use password such as abcd1234, qwer1234, 123456abc, abcd@1234 or any related to their own IGN/personal info that public in the social media. This especially happen to those using mobile simulator in PC and they require multiple email account and multiple password, and I believe all those account is just simply change the number at the end.

All the above example have been listed in term and condition at google/Apple/Asobimo or whatever that require account to login. If you didn't follow and you really get hack by someone, they can't help you at all because there is no evidence you get hack.

 

I agree to this. Installing a mod app will ask you to put your asobimo account password because its like installing a new app apk and i dont know if u have to reinstall new patched mod and retype accounts too. What if the person who moded the app add a malicious code to farm accounts? Then your accounts are at risk.

 

It maybe phishing. The fact that he uses emulator on pc increases the chance. The phishing is not done with the emulator itself, but maybe when you internet browser to login into some other page. Just by knowing email address can make hackers hack your other account.

 

Lets see how yah get on. I am in the process of trying to get my account back. I thought mine was lost, but it may not be. I'll keep you posted if I get my account back and the steps I took to get it.

 

"Mobile simulator on laptop"

Yep, you've just invited someone to breach your security protocols.

Most emulator software undermines encryption services, and makes them vulnerable. Your login credentials are probably always going to be exposed regardless.

Plus you have violated some of the terms of services for Toram. So, you're really only furrying yourself