My game Stop Loading in 40% help me pls

I quit in toram about 2-3 months and i play it like normal , after a day my game stop loading in 40% what should i do
i did restart my phone several times
reinstall
clear data
and i try open and close it alot
Help me pls

 

the system requirements were raised some time ago:

OS : Android 7 or higher
SoC : Snapdragon 439 / 660 / 710 / 835 or higher
RAM : 3GB or more
Internet Connection : Wi-Fi (Upload / Download 10 Mbps or more)

- Devices do not meet the recommended system requirements
- Devices are no longer supported by the manufacturers or retailers
- Apps not supported by the manufacturers or retailers are being used on your device
- Apps that root your device are being used
- Virtual machines or emulators are being used
- VPN(Virtual Private Network) is being used
- The app is not installed in the internal storage on your device
- SAMSUNG Galaxy series are being used to run the app (due to the screen glitches occurring on these devices)
- The beta version of the Operating System is being used

*Only the Android devices powered by the Snapdragon series SoC from Qualcomm Inc. are supported.
*A bigger amount of RAM than that stated in the recommended system requirements may be required depending on your device resolution.

other than that, stable internet connection is a major factor.
and if you uninstalled the app or cleared the data, you need to download a lot. this takes time and patience.

 

i make new character , and it works , what happen to my old character?

 

It's gone
You need to register asobimo account to ensure no data lost.

 

i borrowed my big brothers phone and my account work it's not gone

 

in account settings if you are logged in, log out and it should go back to the original game you had. i had the same problem when i first made a second acc

 

How you upload photo?