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Update :: 3/11/19

Discussion in 'Toram Online News & Announcements' started by kariin, Mar 12, 2019.

  1. kariin

    kariin Patience is a Virtue Staff Member MODERATOR Super Likable Elite Member Wiki Contributor Epic Member

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    2019-03-11

    [EDIT:3/11 4:55 PM(JST)]Confirmed Issues



    Thank you for always playing Toram Online.

    This is the latest update on the connection error that has occured to some players since Saturday, March 2 at 1:48 AM (JST/GMT +9).

    We have just detected a problem while trying to restore the character databases with the method we intended to use initially. Therefore, we will be using a different method to fix the error.
    Accordingly, the expected recovery date will be changed from "After March 12, 2019 (Tuesday)" to "TBA".

    We will do everything we could to fix and restore the databases to their previous state just like before the error cocured on Saturday, 3/2/2019.

    However, should this be not possible, we are afraid to inform you that there is a possibility that players' data be rolled back to those as of 11 AM (JST/GMT +9) Thursday, 12/13/2018.

    If this rollback occurs, we will compensate all the players affected appropriately in addition to the compensation we would provide due to this error.

    Once again, to all our dearest loyal players, please kindly accept our sincerest apology for the inconvenience.


    Thank you for always playing Toram Online.

    This is an announcement regarding the connection error which is occurring since Saturday, March 2 at 1:48 AM (JST/GMT+9).

    We have confirmed a serious damage to some character databases due to this error.

    Currently, we are reconfiguring as much data as possible from our backup and restoring character data to our new server.

    The system is estimated to recover from this issue after March 12.

    Since this system error was not caused by a cyberattack nor computer viruses, there is no information leakage.

    We deeply apologize for the inconvenience to all our of loyal players who are still looking forward to our system to be fully recovered.

    We will update you as soon as there is any progress.

    We have been fixing the connection error that has occured since dawn March 2, 2019 (Saturday).

    However, we are still unable to estimate when this error would be fixed completely as of 16:15 (JST/GMT+9) on March 4, 2019.
    Therefore, we kindly beg your patience to wait a little longer.

    We are terribly sorry for the inconvenience and we will update you as soon as there is any progress.

    This is an announcement from Toram Team.

    Currently, the server connection is down.

    We are investigating the cause of this issue and doing our best to fix it.
    However, please note that it may take time to fully recover the connection.

    We sincerely apologize for the inconvenience that this has caused.

    Thank you for playing Toram Online.

    It has been confirmed that an error connecting to the server has occurred.
    We are currently investigating this issue, we wish for your patience while the causes are being recovered.
    We deeply apologize for the inconvenience caused.

    Toram Online Team.
     
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  2. - Moriko-

    - Moriko- Member

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    As long as they are working hard and not giving up on us, I will be very patient and not give up on them.
     
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  3. DesTroyer6_6

    DesTroyer6_6 Member

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    Yeah, im not quitting. Only game in app store i enjoy.
     
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  4. D.drop

    D.drop Active Member

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    Rn playing other Asobimo games for time being..
    Well..im still waiting for toram to be return back so im not quitting.
     
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  5. Nihilism

    Nihilism Well-Known Member

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    Finally! A thread with positive comments in it, i'm so proud with this community :D
     
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  6. Paulsun

    Paulsun Member

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    Can I get compensation for losing my entire account because toram wont send me a link to reset password after my phone broke and i lost my game, it's a lv160 char ac, hard work and alot of time invested and I tried everything they said but nah, I wasnt getting it back. And now even the new account, if I lose it, the compensation better be good as hell.
     
  7. Pregnant

    Pregnant Well-Known Member

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    They were forced to be positive because the thread started is a moderator. They don't want any unnecessary trouble, do they? :kappa:
     
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  8. Lucifere

    Lucifere Angel of Rebellion Elite Member

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    Pregnant if you have millions of babies somehow u have a tuyul army right :kappa:
     
  9. BlueLtng

    BlueLtng Well-Known Member

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    Add me fast accept no afk
     
  10. Pregnant

    Pregnant Well-Known Member

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    they will never be tuyuls, but maybe kiritards.
     
  11. DesTroyer6_6

    DesTroyer6_6 Member

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    Iv played lots of games, Toram is just one im not ready to stop playing. Other aso games all got something i dont like. And I'm an adult ,i dont cry like babies like most people do .
     
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  12. BigDBoi

    BigDBoi Member

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    iLuvUx <3
    I hate asobimo
    If they rollback my data I wouldn’t exist
    Feeling like avengers endgame
     
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  13. rizzmonster

    rizzmonster Member

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    I have never encountered a game so free and laid back in my entire life. it's almost like living in a virtual world for real but way better. the music is amazing and never gets old. the artwork is clean and impressive with beautiful mīnútë detail. everything is customizable (within reason) so you really get to set up everything as if it were your own. it's got a great group of honest and respectful players who love having fun. and if there is anything missing from the game don't worry because it will always be out in the next patch.

    I don't think ill ever find a game that could measure up in my life. maybe one day they will go open source or someone will make a half decent clone. until then I will wait for it to return and always play toram.

    and since I'm not playing I have all this free time to work on toram related side projects XD
     
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  14. KazutoIX

    KazutoIX Member

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    I've been playing Toram for almost a year now and seeing what happened did sadden me although Im not giving up as its an amazing game which I met a lot of nice people and had enjoyable moments. Especially the vast level of creativity I can put for my characters I enjoy it all. I hope Toram works soon and im sure the devs are working hard to get it working
     
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  15. DesTroyer6_6

    DesTroyer6_6 Member

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    Noah14th
    Not to Be rude, But that's all your fault. Theres an Option that let's you Save Account Via Asobimo Account. You've had plenty of time to do so. Again, Not to be rude but you had it coming. You dont get Compensation for your Own Mess ups. Just being honest.
     
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  16. LilHato

    LilHato New Member

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    Thank you I was hopping it wasn’t a problem I was having it always kept giving me can’t connect to server and I did all the things I saw ppl say on how to fix it but that didn’t and hopefully we all will be able to play again that was really frustrating. Thank you Marza
     
  17. D.drop

    D.drop Active Member

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    ....acourding to my analysis.. this game will not be fixed until next month.
     
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  18. r.j.

    r.j. New Member

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    Hope the devs really working on this issue. I don't want to loose all. Am not going to quit.
     
  19. r.j.

    r.j. New Member

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    does anyone went through japan server?
     
  20. Pregnant

    Pregnant Well-Known Member

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    Some of us did, but not me.
    Me and my account, we went way back far, you know. So migrating to JP server will be betraying my account. I am playing Toram because I am Pregnant.
     
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